Faqs

Frequently Asked Questions

  • 1. What is Umrah?

    Umrah is a non-mandatory pilgrimage to the holy city of Makkah, Saudi Arabia, which can be performed at any time of the year. It involves a set of rituals that symbolize purification and devotion to Allah (SWT).

  • 2. How is Umrah different from Hajj?

    Hajj is an obligatory annual pilgrimage performed during specific dates in Dhul Hijjah (the 12th Islamic month), while Umrah can be performed anytime. Hajj is one of the five pillars of Islam and involves more extensive rituals than Umrah.

  • 3. What are the main rituals of Umrah?

     The core rituals include:

          Ihram: Entering a sacred state, wearing specific unstitched garments for men and modest clothing for women.
          Tawaf: Circling the Kaaba seven times in an anti-clockwise direction.
          Sa'i: Walking seven times between the hills of Safa and Marwah.
          Tahallul: Shaving (for men) or trimming a small portion of hair (for women), signifying the end of Ihram.
  • 4. How long does it take to perform Umrah rituals?

     The core rituals of Umrah (Tawaf, Sa'i, and Tahallul) can typically be completed within 3-4 hours, though this can vary depending on crowd levels.

  • 5. Can I perform Umrah on behalf of someone else?

    Yes, Umrah can be performed on behalf of someone who is deceased or permanently unable to perform it themselves due to severe illness. This is known as Umrah Badal.

  • 6. Are women required to have a Mahram (male guardian) for Umrah?

     As per current Saudi regulations, women typically do not require a Mahram to perform Umrah if they are traveling with an organized group or are over a certain age (e.g., 45+). However, it's always best to check the latest visa rules, as these can change.

  • 7. What do your Umrah packages typically include?

     Our packages usually include: Umrah visa processing, return airfare, accommodation in Makkah and Madinah, internal transportation in Saudi Arabia (airport transfers, intercity, and Ziyarat), and Ziyarat (holy site tours). Meals and specific amenities vary by package type (Economy, Luxury, Super Luxury).

  • 8. How can I compare your different Umrah packages (Economy, Luxury, Super Luxury)?

     Our packages differ mainly in:

         Hotel Star Rating & Proximity: Economy (3-star, further), Luxury (4-5 star, closer), Super Luxury (5-star premium, closest/Haram view).
         Room Sharing: Economy (quad/quint), Luxury (double/triple), Super Luxury (private double/single/suite).
         Meals: Varies from breakfast-only to full-board gourmet.
         Transportation: Shared coaches for Economy/Luxury, private luxury vehicles for Super Luxury.
         Additional Services: Enhanced guidance, personalized assistance, and extra amenities increase with package tier.
  • 9. Can I customize an Umrah package?

     Yes, we offer customized packages tailored to your specific dates, preferred hotels, flight preferences, and duration. Please contact us with your requirements.

  • 10. When is the best time to perform Umrah?

      Umrah can be performed year-round.

         Peak Season: Ramadan, school holidays (e.g., December/January) see higher crowds and prices.
         Shoulder Season: October to December, and January to pre-Ramadan, offer pleasant weather and moderate crowds.
         Low Season: Summer months (June-August) are less crowded but can be very hot.
     
  • 11. How far in advance should I book my Umrah package?

     It's advisable to book at least 3-6 months in advance, especially for peak seasons, to secure better flights and hotel rates. For Super Luxury packages, booking even earlier is recommended due to limited availability of premium rooms.

  • 12. What payment options are available?

     We accept various payment methods including bank transfers, online payments, and in-person payments. Details will be provided during booking.

  • 13. What documents are required for an Umrah visa?

     Typically required documents include:

         Original passport (valid for at least 6 months from travel date).
         Recent passport-sized color photographs with white background.
         Confirmed return flight tickets.
         Confirmed hotel bookings in Makkah and Madinah.
         Valid vaccination certificates (e.g., Meningitis ACWY, and any other as per latest Saudi health regulations).
         Copy of ID proof (e.g., Aadhar Card/PAN Card for Indian nationals).
         For women under 45, a Mahram (male guardian) relationship proof might be required if not traveling in a group.
     
  • 14. How long does Umrah visa processing take?

     Visa processing typically takes 3-10 business days after all complete documents are submitted. However, this can vary based on embassy workload and peak seasons. We recommend applying well in advance.

  • 15. Is travel insurance included in the package?

     Basic travel insurance is usually included in our Standard/Luxury packages. For Economy, it might be an optional add-on. Our Super Luxury packages include comprehensive insurance. Please check your specific package details.

  • 16. Will there be a guide to assist us during Umrah?

     Yes, all our packages include a dedicated tour manager or group leader who will accompany you, provide logistical support, and guide you through the Umrah rituals and Ziyarat tours. For Luxury and Super Luxury packages, specialized religious guidance may also be provided.

  • 17. What kind of transportation is provided in Saudi Arabia?

     We provide comfortable, air-conditioned transportation. This ranges from shared coaches in Economy packages to private luxury vehicles in Super Luxury packages for airport transfers, intercity travel between Makkah and Madinah, and Ziyarat.

  • 18. Are Ziyarat (holy site tours) included?

     Yes, Ziyarat tours in both Makkah (e.g., Jabal al-Noor, Mina, Arafat, Muzdalifah) and Madinah (e.g., Masjid al-Quba, Mount Uhud, Jannatul Baqi) are included in all packages. The extent and type of transport for Ziyarat vary by package.

  • 19. What should I pack for Umrah?

     Essential items include Ihram clothing, comfortable walking shoes, prayer mat, small Quran, essential medications, universal travel adapter, personal toiletries, and comfortable, modest clothing. A detailed packing list is usually provided upon booking.

  • 20. Will I have access to Zamzam water?

     Yes, a 5-liter bottle of Zamzam water is typically provided to pilgrims upon their return to their home country.

  • 21. What kind of support do you offer during the trip?

     We offer 24x7 online and offline support throughout your journey. You can reach our team via phone, WhatsApp, or email for any assistance, emergencies, or queries you may have while in Saudi Arabia.

  • 22. What if I face a medical emergency during the trip?

     Saudi Arabia has excellent healthcare facilities. Our team will assist you in navigating medical services and coordinating with your travel insurance provider in case of an emergency.

  • 23. Can I share my feedback after my Umrah journey?
    Absolutely! We highly encourage and value feedback from our pilgrims to continuously improve our services. You can provide feedback through our website, email, or direct survey.
  • 24. How do I collect my Zamzam water upon returning?

    Details for collecting your Zamzam water will be provided before your return flight. It is usually collected at a designated counter at the airport or arranged for delivery (depending on airline and package).

     
  • 25. Who can perform Umrah?
    Any adult Muslim who is physically and financially able to make the journey can perform Umrah. There is no specific obligation to perform it, but it is highly recommended and rewarded.
  • 26. What is Umrah and how is it different from Hajj?
    Umrah is a pilgrimage to the holy city of Makkah that Muslims can perform at any time of the year. Unlike Hajj, which is obligatory and has specific dates in the Islamic calendar, Umrah is considered a voluntary act of worship and is shorter in duration.