At Umrah Planner, we understand that travel plans may change. Our cancellation and refund policies are designed to be transparent, fair, and aligned with industry practices.
✅ All cancellations must be made in writing via email or WhatsApp
✅ The effective date of cancellation is the date we receive your request
✅ Cancellation charges apply based on the time of cancellation relative to your departure date
Time of Cancellation: Applicable Charges
30+ days before departure: 10% of package cost
15–29 days before departure: 25% of package cost
7–14 days before departure: 50% of package cost
Less than 7 days or no-show: No refund
Note: Visa fees, airfare (once issued), and hotel booking charges are non-refundable.
✅ In case of visa rejection, only the refundable portion of the package (excluding visa fees and processing charges) will be returned
✅ We are not responsible for any denial by the Saudi authorities
✅ Eligible refunds will be processed within 7–14 working days
✅ Refunds will be made to the original mode of payment
✅ Bank and payment gateway charges (if any) will be deducted from the refund amount
✅ No refunds will be provided for unused services (e.g., missed flights, early return, or missed hotel nights)
✅ Refunds are subject to confirmation from airline/hotel/supplier
✅ Force majeure conditions (natural calamities, political unrest, etc.) may impact refund eligibility
For refund status or cancellation queries, feel free to contact our support team:
📞 Call/WhatsApp: +91 7827664564
📧 Email: info@umrahplanner.in
Thank you for choosing Umrah Planner. We value your understanding and cooperation.
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